Marriott Business Services Online Bill Retrieval
Get Acrobat Reader
Acrobat Installation instructions
Frequently Asked Questions about using Acrobat to retrieve your bill
Download Acrobat Reader
If you are not running Acrobat version 4.0 or higher, download the current Adobe Acrobat Reader from the Adobe site at http://www.adobe.com/products/acrobat/readstep.html.
To avoid known issues that may impact your bill retrieval, please see the Acrobat Installation instructions for important notes on installing Acrobat.
Acrobat Installation instructions
As recommended by Adobe, please UNINSTALL VERSION 3.0 BEFORE INSTALLING THE LATEST VERSION using Add/Remove Programs from the Control Panel. If you do not, you will have both the old and latest version on your system after installing version 4.0 or higher. Consult your System Administrator for assistance.
Frequently Asked Questions about using Acrobat to retrieve your bill
NOTE: The following information is presented to assist with troubleshooting known issues related to retrieving documents with Adobe Acrobat. Please contact your System Administrator as needed to assist you with performing any of the resolution steps below.
Q: When I click on the link to my bill, why does a "File Download" box appears prompting me to Open or Save As, and which should I choose?
A: If you intend to save and print the bill, choose Save as and enter a file name (for example, ITconferencebill.pdf). If you do not specify a filename, the bill will be saved as arswww.cgi. Be sure to make note of the directory on your workstation to which the bill is saved.
Q: When I click on the link to my bill, an "unknown file type" message box appears. What does this mean and what do I do?
A: The bill is downloaded to your browser as a data stream by the program "arswww.cgi", which appears in the message box. Simply scroll through the list of viewers until you see the acro32.exe and select it. This will cause the Acrobat to launch and open your bill. If you do not see the Acrobat reader in your list, either 1) your browser can not find it on your system, or 2) Acrobat is not installed on your system . To resolve 1), click on the "Other" button in the popup box and browse to acro32.exe. From this point, your browser will know where to find Acrobat. If you are unable to browse to acrord32.exe on your workstation, you can search for it on your hard drive by going to Start, Find in Windows. If you cannot locate acrord32.exe, you will need to install Acrobat. To install Acrobat, please see Acrobat Installation instructions on this site.
Q: Acrobat launches but returns an "Internal Error" message after choose "Open from this location" prompt.
A: This is a known issue with Acrobat 3.0 and is one reason that Acrobat 4.0 or higher is recommended for bill viewing. If you receive this message, refresh the page and select "Save As" to save the bill to your workstation. Be sure to enter a filename and note the location of the directory where it is downloaded.
Q: When I print my bill, why are there no spaces between words and how can I fix this?
A: From within Acrobat, select Print. A dialog box will appear. In the upper right hand corner of the dialog box, check the"Print As Image" option. Click OK. This is a known issue with Acrobat when printing to a non-postscript printer.
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